I went out for a haircut and came back to discover the closet innards installation finished and the installer gone. It actually looks pretty good (it's a very simple design, so you'd hope it's hard to get wrong). The only thing we're missing is the canvas liners for the wire baskets. This isn't too much of a surprise given that the plan the man had didn't include any baskets. I already have a call into the central office and hope they'll just mail them to me.